Terms of Service

These Terms of Service ("Terms") govern the provision of tiling and related services by CC Tiling London ("we", "us", "our") to you ("the Client"). By engaging our services, requesting a quote, or entering into a contract with us, you agree to be bound by these Terms. Please read these Terms carefully. If you have any questions, contact us before proceeding. • Business name: CC Tiling London • Email: cctilinglondon@gmail.com • Phone: 07561 897 466 • Website: https://cctilinglondon.com

CC Tiling London provides professional tiling services including, but not limited to: • Bathroom tiling (walls, floors, wet rooms) • Kitchen tiling (splashbacks, floors, walls) • Floor tiling (porcelain, ceramic, natural stone, marble) • Outdoor and patio tiling • Mosaic and decorative tiling • Tile removal and surface preparation All services are subject to a site survey and written quotation prior to commencement. We reserve the right to decline any project at our discretion.

All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on information provided by the Client at the time of survey. The final price may be subject to variation if: • The scope of work changes after the quotation is issued • Unforeseen structural or surface issues are discovered during work • Additional materials are required beyond the original estimate • Access to the site is restricted or delayed due to circumstances outside our control Any price variations will be communicated to the Client before additional work proceeds. We will not carry out additional work without prior written or verbal agreement.

Payment terms are as follows unless otherwise agreed in writing: • A deposit of up to 50% of the total project value may be required before work commences, particularly for larger projects or where materials must be ordered in advance • The remaining balance is due upon satisfactory completion of the work • Payment can be made by bank transfer, cash, card, or cryptocurrency • Invoices are due within 7 days of the completion date unless otherwise agreed Late payments may incur interest at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend or terminate work if payment is not received in accordance with agreed terms.

To enable us to carry out work effectively, the Client agrees to: • Provide clear and safe access to the work area at agreed times • Ensure the work area is clear of furniture, personal belongings, and obstructions before our arrival • Ensure adequate ventilation and utilities (water, electricity) are available • Inform us of any known hazards, asbestos, damp, or structural issues before work begins • Ensure that tiles and materials supplied by the Client are of sufficient quantity and quality • Obtain any necessary planning permissions or building regulations approvals where required Failure to meet these responsibilities may result in delays, additional charges, or suspension of work.

Where CC Tiling London supplies materials, we will use reasonable skill and care to source appropriate products. We do not accept responsibility for: • Colour or shade variations between tile batches, which are inherent to manufactured products • Discontinuation of specific tile ranges after the order has been placed • Damage to tiles supplied by the Client We recommend that Clients order a minimum of 10% extra tiles to account for cuts, breakages, and future repairs. We cannot guarantee availability of matching tiles at a later date.

CC Tiling London guarantees our workmanship for a period of 12 months from the date of project completion. This guarantee covers defects arising from faulty installation, including: • Tiles becoming loose or detached under normal use • Grout cracking or deteriorating under normal conditions • Uneven tile laying beyond accepted industry tolerances This guarantee does not cover: • Damage caused by misuse, impact, or negligence by the Client or third parties • Normal wear and tear • Movement or settlement of the building structure • Damage caused by water ingress from sources unrelated to our work • Tiles or materials supplied by the Client Manufacturer warranties on materials are separate from our workmanship guarantee and are subject to the manufacturer's own terms.

If you need to cancel or reschedule a confirmed booking: • Cancellations made more than 48 hours before the scheduled start date: no charge • Cancellations made within 48 hours of the scheduled start date: a cancellation fee of up to 25% of the quoted value may apply to cover preparation costs and lost bookings • Cancellations after work has commenced: you will be charged for work completed to date, plus any materials already purchased We reserve the right to reschedule work due to unforeseen circumstances (illness, weather, supply delays). We will give you as much notice as possible and will not charge for rescheduling on our part.

To the fullest extent permitted by law: • Our total liability to you in connection with any project shall not exceed the total amount paid by you for that project • We are not liable for indirect, consequential, or special losses, including loss of earnings, loss of use, or loss of enjoyment • We are not responsible for pre-existing defects, structural issues, or damage not caused by our work Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

CC Tiling London holds public liability insurance. Details of our insurance coverage are available upon request. We strongly recommend that Clients inform their home insurance provider before any significant building or renovation work commences, as some policies require notification.

If you are unhappy with any aspect of our service, please contact us in the first instance: • Email: cctilinglondon@gmail.com • Phone: 07561 897 466 We aim to resolve all complaints within 14 working days. If we are unable to resolve a dispute directly, we may agree to use an independent mediator or arbitration service. These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

For any questions about these Terms, please contact us: • Email: cctilinglondon@gmail.com • Phone: 07561 897 466 • Website: https://cctilinglondon.com