Privacy Policy

CC Tiling London is a professional tiling company operating across Greater London and surrounding areas. We are the data controller for the personal information you provide to us. Contact details: • Business name: CC Tiling London • Email: cctilinglondon@gmail.com • Phone: 07561 897 466 • Website: https://cctilinglondon.com

We may collect the following personal information when you contact us or use our website: • Your full name • Phone number • Email address • Home or business address (for quoting and project purposes) • Details about your tiling project • Any other information you voluntarily provide in messages or enquiry forms We do not collect sensitive personal data (such as financial information) directly through our website.

We use your personal information for the following purposes: • To respond to your enquiries and provide free quotes • To communicate with you about your tiling project • To arrange site visits and carry out tiling work • To send you follow-up messages related to your project • To comply with our legal obligations We do not use your data for unsolicited marketing without your consent.

We process your personal data on the following legal bases under UK GDPR: • Contractual necessity — when processing is necessary to fulfil a contract with you or take steps at your request before entering a contract • Legitimate interests — to respond to enquiries and manage our business operations • Legal obligation — where we are required to process data to comply with the law • Consent — where you have given us explicit consent (e.g. subscribing to updates)

Your personal data is stored securely. We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure. We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to 2 years after your last contact with us.

We do not sell, rent or trade your personal information to third parties. We may share your data with: • Website hosting and notification providers (Manus), and email delivery providers (Google/Gmail), to receive and respond to your enquiry • Trusted subcontractors or tradespeople involved in your project (only where necessary) • Professional advisors such as accountants or legal advisors (under strict confidentiality) • Government authorities or law enforcement where required by law Any third parties we work with are required to handle your data in accordance with applicable data protection law.

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use: • Essential cookies — necessary for the website to function correctly • Analytics cookies — to understand how visitors use our site (Google Analytics), according to your preferences • Marketing cookies — for Google Ads measurement and personalisation, according to your preferences Optional Google cookie storage is denied by default until you choose to allow it. You can change your choices at any time using Cookie Preferences in the footer, or control cookies through your browser settings. Your quote request does not require optional cookies.

We use Google Analytics and Google Ads to understand website traffic and measure the effectiveness of our advertising. Depending on your consent settings, these services may process technical identifiers and information about your visit, such as pages viewed and interactions. Google Consent Mode can send limited cookieless measurement signals when optional cookie storage is denied. Google's use of advertising cookies enables it to serve ads based on your visits to our site. You can opt out of personalised advertising by visiting Google's Ad Settings at https://adssettings.google.com.

Under UK GDPR and the Data Protection Act 2018, you have the following rights: • Right of access — to request a copy of the personal data we hold about you • Right to rectification — to request correction of inaccurate data • Right to erasure — to request deletion of your data ("right to be forgotten") • Right to restrict processing — to request that we limit how we use your data • Right to data portability — to receive your data in a structured, machine-readable format • Right to object — to object to processing based on legitimate interests • Rights related to automated decision-making — we do not use automated decision-making To exercise any of these rights, please contact us at cctilinglondon@gmail.com. We will respond within 30 days.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): • Website: https://ico.org.uk • Phone: 0303 123 1113 • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: • Email: cctilinglondon@gmail.com • Phone: 07561 897 466 • Website: https://cctilinglondon.com